Refund & Return Policy

Last updated: August 2026

1. Overview

At J.K. Handa Cold Storage, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are processed.

2. Refund Eligibility

Refunds are eligible for the following situations:

Service not rendered as promised
Billing errors or duplicate charges
Technical issues preventing service access
Request made within 7 days of payment
Cancellation by customer before service commencement

3. Refund Process

Step 1: Submit Request

Contact our support team with your refund request and order details.

Step 2: Verification

We will verify your request and review the eligibility criteria.

Step 3: Approval

If approved, we will initiate the refund to your original payment method.

Step 4: Processing Time

Refunds typically take 5-7 business days to appear in your account.

4. Non-Refundable Items

Services already consumed or accessed
Subscriptions with service already rendered
Payments made for future scheduled services after 7 days

5. Return Authorization

Any physical goods purchased must be returned in original condition. Contact our support team for a Return Authorization (RA) number before returning items.

6. Refund Limitations

Refunds are processed to the original payment method only
We do not refund transaction fees charged by payment gateways
International refunds may take longer due to bank processing

7. Partial Refunds

For partially consumed services, we may process a partial refund based on the actual usage and the terms of service agreement.

8. Contact Support

For refund requests or inquiries, please contact:
Email: pranavhanda88@gmail.com
Phone: +91 97790 66847
Response Time: 24-48 hours